Terms and Conditions

Terms and Conditions

TERMS & CONDITIONS

Members hereby agree to be bound by the following Membership terms and conditions:

  1. General Definition
    This agreement uses some terms, “Manual Book” meaning Member’s handbook which can be modified from time to time by Share Car who is an integral part of this Agreement. “Member” meaning applicants who have registered and have been verified by Share Car. "Share Car" is a business unit of PT Adi Sarana Armada Tbk. "Vehicle" meaning motored vehicle rented to Member by Share Car based on this Agreement.
  2. Member Registration
    • Member is required to fill out a registration form with information and personal data which truth and authenticity can be guaranteed and accounted for by the Member.
    • Member have attained the age of 21 and must have a valid driver’s license (SIM A) that has been valid for at least 1 year.
    • Member must renew their SIM A on the application or Share Car portal before the expiration date.
    • Member is only allowed to have one user ID. 
    • You declare that you are competent both mentally and physically to drive a motor vehicle safely and in accordance with applicable traffic regulations.
    • SIM holders who have expired, suspended, canceled or lost or stolen are not eligible to become Members. Members with described conditions no longer meet the requirements to become a Member and also do not meet the requirements for insurance coverage and are responsible for penalties that may be imposed by the relevant authorities.
    • You  understand, acknowledge and agree that meeting the requirements specified by Share Car does not automatically make you a Member of Share Car. Approval of your application to become a Member is at Share Car’s sole discretion. Your application approval status will be informed by e-mail.
    • Share Car reserves the right to reject, suspend or terminate your access to Share Car services if you are found to be misusing Share Car or if you don’t comply with this terms & condition or for any reason at any time. Share Car is not required to explain the reason for terminating the service and/ or revocation of this Membership.
  3. Vehicle Booking
    • Member must do a vehicle booking prior to using the vehicle by stating the day, date, time and location of vehicle collection.
    • One Member can only book 1 vehicle at the same time.
    • Share Car reserves the right to charge a fee to the Member who cancelled the use of a vehicle both intentional and unintentional. The rules and amount of cancellation fees are stated in the application and or portal.
    • Share Car shall not be held responsible for consequences that occur (failure of meeting, missed flight, etc) and suffered by Member in connection with the failure of vehicle booking and/ or other things such as stalled car, engine damage and others that impedes Member’s trip.
  4. Payment
    • Download and/or usage of this application is free of charge. However, accessing this application requires internet connection.
    • The applicable vehicle rental fee can be found at the time of vehicle booking, calculated based on the duration of the lease. Rental fees are calculated based on rental duration and or based on trip distance (kilometers), and /or its destination (point to point).
    • Member agrees to make full payment on vehicle rental that has been used.
    • Payment can be made using credit card and/or other form of payment determined by Share Car.
    • Member’s credit card data information included in the application is confidential.
    • The fees of vehicle usage charged include applicable taxes.
    • Members must ensure the credit card registered on the application is a valid credit card.
    • When placing an order, the registered member credit card must have a minimum limit in accordance with the Share Car rules or the booking order cannot be continued or failed.
    • After placing an order, Share Car will hold a number of limits from member credit cards. Members' rental expenses will deduct this deposit. If there is an excess deposit after deducting the cost of the trip, the remaining deposit will be returned to the member credit card limit. The duration of returning the deposit to your credit card limit depends to the rules of the credit card issuing bank.
    • If a member cancels the booking order before unlock the car, the deposit held from the credit card at will be returned to the member credit card limit.
    • If a member cancels the booking order shortly after unlock the car, the 1-hour vehicle rental fee will be deducted from the previously held deposit and the excess deposit will be returned to the member credit card limit.
  5. Vehicle Ownership
    • All vehicles including all the accessories, equipments, keys, spare tires, documents (STNK, parking card, Pertamina retail card, etc) and other supporting equipments are owned by Share Car and Member is not allowed to remove, exchange, modify or take any of the items mentioned.
    • Member is not allowed and not entitled to mortgage or pledge Share Car’s vehicle or transfer the ownership of Share Car’s vehicle to another party.
  6. Rules of Usage
    • Member must drive and use the Vehicle properly and safely, comply with the applicable traffic regulations and drive in the geographical area determined by Share Car.
    • Member shall not allow or permit others to drive the vehicle. Member may not use or operate the vehicle or permit anyone to use the vehicle (i) for illegal purposes (ii) for transporting dangerous material or potentially dangerous for example explosives, firecrackers/fireworks, dangerous chemicals (iii) under the influence of alcohol, intoxicating substances and using or carrying drugs (iv) for other dangerous matters or may pose a risk including damage, theft and vandalism (v) generally violating the laws in the applicable jurisdiction.
    • Member is not allowed to use Share Car to learn how to drive or to train another to drive.
    • Member is fully responsible for all costs (including costs for vehicle repair or full compensation) arising from the breach of this clause stated in this Terms & Conditions.
    • Member is responsible for vehicle’s STNK, car key (particular to cars that have yet to use start engine), parking card and Pertamina card during the vehicle booking period. In the event of a loss the Member shall bear responsibility of the costs.
    • Share Car reserves the right to take over or deactivate the vehicle which will or is being used by any Member should Share Car consider that Member poses a risk to misuse the vehicle.
    • Share Car reserves the right to take pictures or videos on vehicles through a surveillance camera that will be used for the safety of Members and vehicles.
  7. Vehicle Inspection
    • Member should examine the exterior and interior of the vehicle before and after using the vehicle.
    • If, at the time of the examination, Member found damage, fault or dirty vehicle condition, the Member is required to report to Share Car by using the feature available in the application before or after using the vehicle. If no report was made it shall be considered that the vehicle is in good condition and free from damage and should any damage be found later the costs of such damage shall be the responsibility of the Member.
    • If damage is discovered after your trip and you can't provide photos showing it did not occur during your trip, you may be liable and responsible for repair fee and or on risk fee.
  8. Vehicle Return
    • Member must return the vehicle according to the location and time agreed at the time of the booking. Late charges will be applied if the vehicle is not returned at the agreed time.
    • Should the vehicle be returned in an unsatisfactory condition and requires repair work or cleaning apart from routine maintenance, Member shall reimburse the cost of repair.
  9. Insurance & Vehicle Usage
    • Share Car shall provide vehicle insurance policy with respect to the vehicle operated. Should an insurance claim arise due to the mistake and negligence of the Member, the “on risk” fee shall be the responsibility of the Member. Likewise if the cost of damage exceeds the limit of insurance coverage (excess) than such cost shall be the responsibility of the Member. A copy of the insurance policy is available for review upon request.
    • Member is fully responsible for any loss or vehicle damage if the vehicle is not used or operated in accordance to the rules of the insurance policy and/or vehicle’s standard usage.
    • Member acknowledges and agrees that the insurance cover will not protect you in the following cases, including, without limitation:
      • using a Share Car by any other person other than the Member;
      • using Share Car service with an invalid driving licence;
      • using Share Car service while under the influence of alcohol or drugs;
      • in the event that the Member leaves Share Car operational zone;
      • participating in automobile races, rallies, trials and or having a behaviour and a use of the Share Car services, which is not in accordance with the terms and conditions; and
      • creating fake account in Share Car Apps.
    • Share Car reserves the right, at any time, without notice to Member, to modify the Share Car Insurance Cover.
  10. Reporting of Damage, Accident & Theft
    • Member must report damage, accident and vehicle theft to the police and Share Car within the period of time determined by Share Car.
    • Member must provide all information needed by the insurance company, investigator, assessor, and lawyers from the Vehicle Insurance.
    • Share Car reserves the right to charge the cost of repair and administrative work that occur when the Member did not report damage, accident, theft directly to Share Car.
  11. Maintaining Fuel Level
    • Member are advised to take a photo of the vehicle Fuel level (Located on vehicle Dashboard above the steering wheel) before and after a trip while conducting vehicle inspection and defect checking.
    • All users must return the vehicle when completing the trip with the same Fuel Level as indicated at the beginning of the trip. If the vehicle is returned with less fuel than at the beginning, then a refueling surcharge of the difference will be charged at Rp8.500/litre (Price are not include VAT)
  12. Parking & Traffic Violation
    Member shall be fully responsible and shall bear all costs of any and all traffic violations/parking and fine that may occur from the use and or operation of vehicle.
  13. Fees and Other Responsibilities of the Member
    Aside from fees of vehicle usage, Share Car also set additional fees and fines for;
    • Refund
      • Should an event occur that requires a refund to a Member’s account, Share Car requires time of 7 to 14 working days to process the refund.
      • Refund can be made in the form of Share Car voucher or a balance refund to the credit card depending on each case.
    • Fees due to Default in Abiding to the Share Car Usage Rules
      Share Car shall do a check of the vehicle assessment report and in the maximum of 1x24 hours after the booking, Share Car shall issue additional invoice if the following cases are found:
      • Smoking inside the vehicle.
      • Transporting pets inside the vehicle.
      • Return of Vehicle at the end of trip with fuel less than what is specified in the agreed terms and conditions, is subject to a refuelling surcharge at Rp8.500/litre (Price are not include VAT).
      • Vehicle in a condition much too dirty for the next Member, or dirty in the interior including leaving trash inside the vehicle.
      • Losing the vehicle key (applicable to vehicles that have yet to use “push button”). Vehicle key must be left inside the vehicle at the end of use.
      • Losing the card or parking ticket at the Share Car parking location.
      • Returning the vehicle to the wrong location. Vehicle must be returned to the initial location of rent registered as the Share Car parking location.
      • Violation of traffic and parking resulting in vehicle being detained and or towed, and cannot be used by other Member.
      • Failed to make payments using a credit card that has been registered by Member on the application.
    • Collision or Other Incident
      • Share Car provides insurance with a limited coverage.
      • During a Reservation and usage of Share Car service, if the vehicle is involved in any collision or accident (including but not limited to a road traffic collision) the Member is obliged to pay ShareCar the initial applicable Damage Fee of Rp. 500.000,-. The initial fee payable is automatically deducted from Member’s Credit Card. Until this payment is received, the Member is suspended from using the ShareCar Service.Member may be charged with additional damage fees if further assessments indicates that the vehicle damage is more severe than initially estimated with repair fee as follows:
        1. Minor damage: including but not limited to light scracthes and no vehicle operational disruptions, with repair time 1-3 working days. A repair fee of Rp. 500.000,- will be impossed to Member. This fee will not be re-charged to the Member because it has been immediately deducted at the beginning.
        2. Moderate damage: including but not limited to long scratches and small dents and no vehicle operational disruptions, with repair time 4-7 working days. A repair fee of Rp. 1.000.000,- will be impossed to Member.
        3. Major damage: including but not limited to large dents and scracthes and vehicle operational must stop, with repair time 8-14 working days. A repair fee of Rp. 2.000.000,- will be imposed to Member.
        4. Severe/ TLA damage: including but not limited to airbags deployed, twisted frames, vehicle not roadworthy, damage up to 20% of vehicle body and vehicle operational must stop, with repair time >14 days. A repair fee of Rp. 5.000.000,- will be imposed to Member.
      • Member shall be responsible for all costs of recall and seizure related to collision
      • Member shall be responsible for all costs of recall and seizure caused by negligence of the Member.
      • Share Car shall be responsible for all costs of recall and seizure caused by vehicle failure.
      • Member shall be responsible for all damage and the costs incurred, including that which exceed the applicable Damage Fee, caused by negligence of the Member to comply with the terms of the Agreement and/or violation of law.
  14. Responsibility for Payment of Fines
    • Payment by Member is made by credit card or debit card or other form of payment determined by Share Car. Member is obliged to ensure that such medium of exchange, the credit card or debit card mentioned has enough balance or credit to pay the fees incurred from the use of Share Car. Member is fully responsible for all related costs or charges from bank or credit card. Member may also be charged a processing fee for payment by credit card or debit card which have been declined.
    • The circumstances referred to the preceding article where Share Car may bring penalty fees to Member for any loss that Share Car suffers as a result of damage to Share Car that arises during reservation and usage of Share Car service as a result of or in connection with any: (a) breach of the contract by Member; (b) unlawful activities carried out by Member; (c) accident; (d) misrepresentation by Member regarding accident report, insurance claim or police report; (e) Intentional damage; (f) use of Share Car for activities that are not allowed (e.g. transport of food materials, flammable materials, illegal drugs, or the use of vehicles as a for-hire vehicle or any other commercial purposes); (g) use of Share Car by any other person other than Member.
    • Should there be any unresolved payment Share Car reserves the right to prohibit the Member from making another booking until all payment payable in the Member’s account has been paid in full.
    • By using Share Car, Member hereby agrees to pay fees determined in the Agreement, including specifically and without limitations those stated in this terms and conditions. Other charges not yet stated in this agreement which will be applied by Share Car shall be communicated to the Member.
  15. Goods Left Behind/Lost
  • Reporting of goods left behind should be made through Call Center 1500 369, WhatsApp 0812 9555 5927 or email info@sharecar.co.id.
  • Share Car is not responsible for handling of goods left behind or damaged after the course of Your trip is done.
  • Share Car shall keep goods left behind for a maximum of 1 month from the customer’s date of booking.
  • Specifically for perishable goods (for example food/drinks) shall be thrown away after 24 hours have passed.
  • Only provide goods collection service from Monday – Friday according to the operational hours 09:00 – 16:00. Customer is required to show KTP, email & HP number registered in the Share Car application for collection process.
  • Share Car does not provide goods delivery service to customer’s location.
  1. Termination of Agreement
    • This Agreement shall terminate if the Member violates any obligation under this Agreement or if the Member is no longer a Member of Share Car.
    • This Agreement shall continue to be in effect as long as the Member is still registered in the Share Car Membership.
    • Termination of this Agreement shall not inflict any financial loss or in any way affect the rights and authority of Share Car according to the terms and conditions stated here in connection with the violations committed by the Member.
  2. Others
  • Written notification that must be delivered to Member shall be sent to the last registered address in the application.
  • All disputes, controversies or differences arising from or in connection with this Agreement shall be submitted to the Indonesian Mediation Center to be resolved by mediation in accordance to the Mediation Procedure for the time being. Both parties agree to participate in the mediation in good faith and shall undertake to comply with any settlement requirements achieved.
  • Share Car reserves full right to change and or complete the terms in this Terms and Conditions at any time and such variations, supplements or amendments shall be considered an integral part of this terms and conditions. Share Car and Member shall be bound by this regulation.
  • This Agreement shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
  • Member agree that Share Car may collect, use and disclose Member’s personal data for reasons as stated in the privacy policy.

 

TOP