Do You Have Any Question?
Frequently Asked Question About Share Car
Download Share Car Apps and click register. Input personal information and register your credit card. Only Indonesian citizens who posses national ID (KTP) and local Driving License (SIM A) can be registered as member.
There is an annual charge of membership cost Rp 10.000 that will be automatically charged to your credit card as long as you are an active member.
It may take 2x24 hours (working days) to process your registration and activate your subscription.
Not yet, only those with Indonesian valid driver license (SIM A) can register and use Share Car.
** Share car operates 24 hours nevertheless a few parking places may not be accessible 24 hours, please check with us if you are unsure about this matter..
Price starting from Rp 30.000/hour, prices vary by type of car.
Fuel cost, vehicle insurance and parking charge at Share Car’s station (where you collect and return the car).
There is a free 10 km for every hour of car being rented. For example if you rent for 2 hours then you get 20 km free. Any extra kilometers used during the trip will be charged at Rp 1.500/km.
All charges will be applied to the registered credit card in your account.
** Share car operates 24 hours nevertheless a few parking places may not be accessible 24 hours, please check with us if you are unsure about this matter..
You can reserve car through Share Car application. Pick the location and check for available car, click ‘book’ located on the bottom of the screen. You will receive an email confirmation if the reservation is successful. Please bear in mind that you have 15 minutes from the time of your booking to unlock your car and start your booking. The apps will automatically cancel your booking after this 15 minutes.
No. Share Car only available for immediate booking for the moment.
Not yet, Share Car can only be used for Jabodetabek areas only.
Go to the vehicle at the designated parking location. Open the application. Click the “unlock” symbol to open the vehicle’s door then simply drive the car. Most cars are equipped with “start button” you do not need a key for ignition.
After the trip has ended, please return the car to the designated parking lot where the car’s collected. Before you click “End trip” on Apps and leave the car, please ensure that you have brought all your belongings.
Open the Apps and click “lock”-“unlock” button on the Apps.
** Share car operates 24 hours nevertheless a few parking places may not be accessible 24 hours, please check with us if you are unsure about this matter..
- Select the "Account" menu on the application
- Select the "Payment" tab
- Enter your credit card information.
- Enter your card number.
- Enter the full name according to the name on your credit card.
- Enter the expired month and year and CVV number.
- Click "submit"
- Click "Add card".
- Click "proceed".
- Fill in the credit card information.
- Click "submit" when you are finished.
Share Car is committed to maintaining the confidentiality and security of your transaction data. For credit card payment, Share Car partners with 2C2P payment gateway service providers. Credit card data is guaranteed to be protected and confidential because it is encrypted and stored in the form of token that allows us to process payment securely.
The Payment Gateway 2C2P system is PCIDSS * certified and is audited annualy by an external auditor, in this case by Trustwave. PCIDDS certification from 2C2P can be accessed through this link https://www.2c2p.com/download/2C2P-PCI-DSS.pdf
Note:
* PCI DSS (Payment Card Industry - Data Security Standard) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card, ATM, debit and e-money information maintain a secure environment. Access this link for complete information about PCIDSS https://www.pcisecuritystandards.org/
** Share car operates 24 hours nevertheless a few parking places may not be accessible 24 hours, please check with us if you are unsure about this matter..
No it is strictly prohibited. Only you as a registered member who made a booking is allowed to drive Share car. Violating Share Car’s terms and conditions may lead your membership being suspended or banned from using our service. You will also be responsible for any fees or expenses caused by your discretion.
Yes, you may cancel your booking within 15 mins afterthe booking was made and you have not “unlock” the car. Passing this 15 minutes window, fees will be imposed on your cancellation.
No. Please do not use valet parking services while you are using Share Car. Because only you have the access to lock/unlock the vehicle.
No. You are prohibited to smoke inside the car. Fine will be imposed on violation of this rule.
** Share car operates 24 hours nevertheless a few parking places may not be accessible 24 hours, please check with us if you are unsure about this matter..
When the fuel indicator level is below 25% then you are expected to refuel by using “the Pertamina card”provided in the vehicle.
Pertamina cards can only be used at Pertamina gas station COCO code 31. Simply show your pertamina card to the gas station officer when you refuel. Please ensure that you return the card to the wallet provided inside the car.